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Refund & Exchange

HOW DO I RETURN SOMETHING?

 

To return an item you will need to be issued with an RMA (return merchandise authorisation) number. Simply log into your online account to request a return, if you do not have an account, please e-mail hello@techpanda.uk with the return request.

If you are not sure if the product is faulty, we encourage you to contact us for further advice. We will require your order number and the details of the item(s).

For your protection, we recommend that you use a recorded-delivery service. For items returned outside of the UK mainland, all customs declarations need to be filled out.

 

14 DAYS / CANCELLATION PERIOD (UK & EU)

 

If you wish to cancel any of the products on your order and return them for a refund, you have up to a total of 14 days to contact us after the final receipt of your order. You must inform us in writing if you wish to cancel your order. This can be done through the contact us page or by Live Chat.

You must return the goods within 14 days of notifying us of the cancellation. We will refund you within 14 days of receipt of the goods using the same means of payment as you used when placing the order.

Unfortunately, we cannot cover all unforeseeable costs and you will have to pay for the return of any unwanted goods you are returning. Please package the goods properly and ship them to us. Include all packaging, cables, manuals, drivers, and protective bags, however small. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For example, if it goes beyond the sort of handling that might reasonably be allowed in a shop. We will deduct this amount from the value of the refund.

We regret that we cannot accept cancellations of computer software if it is unsealed or a download. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free games codes should be unused and still hidden.

 

30 DAYS / ACCEPTANCE PERIOD (UK)

 

You are entitled to reject goods if they are faulty. You have up to 30 days to check the goods and contact us if there is a fault. You can decide to claim a full refund (including shipping cost) or request a repair/replacement of the faulty product. If you are returning for a refund, please include all packaging, cables, manuals, drivers, and protective bags. Accessories and promotional items are part of the order and must be returned to ensure the full price of the product is refunded. Free games codes should be unused and still hidden. 

 

30 DAYS / ACCEPTANCE PERIOD (EU)

 

You are entitled to reject goods if they are faulty. You have up to 30 days to check the goods and contact us if there is a fault. You can decide to claim a refund or request a repair/replacement of the faulty product. If you are returning for a refund, please include all packaging, cables, manuals, drivers, and protective bags. Accessories and promotional items are part of the order and must be returned to ensure the full price of the product is refunded. Free games codes should be unused and still hidden. 

 

AFTER 30 DAYS / WARRANTY PERIOD

 

Sometimes goods may become faulty after the acceptance period has expired but within the warranty period. Depending on the product, you will receive either a replacement or your product will be repaired. 

Reducing the time, you are without a working product is important. You can often save time and money by handling the return directly with the manufacturer. If a direct service is not available or you would prefer Tech Panda UK Ltd to handle your return, then we encourage you to contact us. We will send your goods for repair or replacement to the manufacturer under warranty. 

Turnaround times vary between manufacturer and product type. Tech Panda UK Ltd is in constant contact with our suppliers and will endeavour to return the items in the speediest manner possible. Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole return procedure. 

 

FAULTY GOODS TESTING

 

We ask you to ensure that any described problem, fault, or defect experienced with the item in question is not caused by a 3rd party component used in conjunction within your system or by any software configuration. If you are not sure, please contact us for further advise. All goods returned as faulty are tested by the manufacturers. Any item found to be not faulty or damaged will be returned to you.

 

STATUTORY RIGHTS

 

Our returns policy does not affect your statutory rights. For more information about your statutory rights, please visit Citizens Advice.